SHIPPING AND RETURN

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SHIPPING 
All our pieces are handmade and individually produced in Barcelona  and Berlin.
Therefore we don‘t keep all the sizes in stock.
So we need a little bit of time to prepare and ship.
Your order is usually shipped within

• 2-3 weeks for EU-countries

• 3-4 weeks for the rest of the world 

If you want your package to be shipped express please email hello@gemz.global
 

National orders (Spain):
Standard delivery with DHL at 6 €

Inside EU:
Standard delivery with DHL at 15 €

Outside EU:
Standard delivery with DHL at 35 € 
Taxes and duties are responsibilities of the purchaser. 
Products will be shipped directly from Spain by DHL.
Packages must be signed for. International orders may take longer due to customs formalities.

 

IMPORTANT
If a package is returned to Germany because the buyer did not claim the package, GEMZ does not send replacements.
GEMZ is not responsible for any action taken by customs on your package during delivery.
GEMZ has no control over this. 
The buyer is responsible for any customs charges that may be applie to your package.
Customs determines these charges, and GEMZ has no way of knowing what these charges may be. 

 

RETURN & EXCHANGE POLICY
If you dont like what you have received or a piece did not fit,
let us know by messaging hello@gemz.global and please send it back within 14 days to the following address:
 

Julia Potthast
Templerstraße 6b 
82194 Gröbenzell 
GERMANY
 

Please also include a note with your invoice and bank details/paypal address, we gladly exchange unworn and undamaged products or refund if necessary.

In case of an exchange or return you  will have to bear the shipping charges. We recommend that you ship the packages as an insured package (including a tracking number).